Key Performance Indicators (KPIs) provide a dashboard for your business. Just like the instruments on a car dashboard they tell you whether you are heading in the right direction at the right speed – and whether anything is going wrong.

This course helps you choose the correct KPIs for your business. Every business is different, and there are lots of things you could measure, so choosing the right things is really important.

We look at the way KPIs and your business strategy are linked. We also look at how clear KPIs help with employee motivation and productivity.

You’ll finish the course with your own KPI dashboard for your business.

Course Details

Course Audience

SME owners and their management team.

Course Objective

To teach attendees how to create a set of Key Performance Indicators for their business and use them to improve business performance.

Course Content

  • Introduction
    • What are KPIs?
    • Why businesses need KPIs
    • Leading and lagging KPIs
  • Finding KPIs
    • A strategic approach
    • An accountability approach
    • A process approach
    • What makes a good KPI?
  • Creating your KPI dashboard
    • Identify your KPIs
    • Set your targets
    • Using KPIs – reviews
  • Final thoughts
    • The importance of grey matter
    • Your shared mental model

Course Outcomes

At the end of this course you will:

  • Understand the different types of KPI and how they are used
  • Understand how to choose KPIs appropriate for your business
  • Have an outline KPI Dashboard for your business

Course Tutor

Nick Bettes is a management consultant and author.

He has held senior positions in the corporate world and since 2009 has been helping small and medium-sized businesses to apply the performance-enhancing techniques used by these bigger companies.

Nick is particularly interested in scalability, productivity and leadership.

Course Dates and Times

This is an in-house course for the leadership team of an SME. Please contact us to discuss your requirements.

The course runs over one day.

This is a live, interactive, online group course run over Zoom. During the course, attendees will complete a workbook that surfaces different perspectives and relates the learning to the business and their role in it.

Connect with Nick Bettes Consulting